Mobile UC
If mobile UC is not part of your Asterisk implementation, then it should be as this report shows.
This report reviews the specifics of how mobile UC is deployed among Asterisk users. As part of the Mobile panel composed of 349 business users from around the world, the best practices of Top Performers are compared to Asterisk users. Recommendations for improvement in technology, organization and processes are discussed.
Asterisk users have very high expectations for the adoption of mobile communications in the coming year - 80% expected consumption of mobile communications to increase in the coming year. But merely adoption of the technology is not enough to generate higher business results - mobility must be integrated into the business value-creating workflows and processes of employees.
That's where our analysis and recommendations present the greatest opportunities to improve business performance for Asterisk users. Integrated mobile UC implementations lead to higher revenue per employee, higher customer satisfaction and higher employee satisfaction fundamentals that will be key to successful participation in the much-anticipated economic recovery.
Related report: Beyond UC: How Mobile UC Changes Business.
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Further to our groundbreaking reports and insight on the minlet, this report reviews research on what users typically do during minlets.
Minlets form an important tool for user productivity, since they form an routine part of our interrupt-driven worklife. Minlets form the basis for a new class of productivity brought by the extensive penetration of the smartphone. How users choose to use minlets to advance their work or to other goals is discussed and presented here in this short report.
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This report crushes that old 'rule of thumb' that North Americans were 18-30 months behind Europeans in the adoption of mobile services and technologies. WRONG.
This report shows that more of the North American Panel have the technology, organization and processes in place to properly and efficiently exploit mobile technologies and services for business advantage, than their peers and competitors in Asia, Australia and Oceania and their peers and competitors in Europe, Middle East and Africa regions. And, the results show it.
The North American Panel reported 25% higher customer satisfaction, 44% higher employee satisfaction and 24% higher average revenue per employee than their peers and competitors outside the USA, Canada and Mexico.
To download this report (no charge) you will need an account. Learn about the account creation and download process here. Review our Privacy Policy. Create your account, login and download.45% of Video 2.0 Panel video sessions are with co-workers and higher ups.
Related Report: Video Communications 2.0