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Brockmann & Company provides consulting and research services. View the abstracts below for our most recent reports on collaboration, video, audio and web conferencing. Our content is available as 2-page briefs, PowerPoint presentations, Benchmark reports and Spotlight reports. To download the reports associated with the abstracts below, you must register with the site. It's a simple process requiring a working email address and your name.
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Written by Peter Brockmann
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The Exchange Review is a product of the collaboration between Brockmann & Company and the Human Productivity Lab. It is the industry's first in-depth review of inter-company telepresence and video conferencing exchanges. A company-wide internal-use-only subscription can be purchased for $1,750.
You can use PayPal here to place your order using your favorite credit card, or conduct a PayPal transaction.
Executive Summary of the Exchange Review
In our recently published work, The Inter-Company Telepresence and Video Conferencing Handbook we defined the most significant factor to improving the utility of telepresence and video conferencing as the ability to easily conduct inter-company sessions with customers, partners and suppliers as a substitute for physical travel and as a substantial upgrade to the typical audio conference.
The main problem of connecting to partners, vendors, and customers is that they are typically on different networks with different QoS schemes, private addresses, and have different security policies. Additionally, issues of how does one schedule inter-company telepresence calls with another organi-zation, handle inter-operability with disparate systems, and whose MCU/Bridge will host the call must all be addressed.
Using a model, not unlike the architecture of the Public Switched Telephone Network, telepresence and video conferencing exchange providers are making the physical connections required to connect one or-ganization to another. Although most services are currently manually initiated, just as telephone calls were in the first half of the last century, they will become increasingly automated in setup, in reservation and in operation.
In The Inter-Company Telepresence and Video Conferencing Handbook we were first to discuss the drivers, challenges and technologies enabling inter-company visual collaboration and exchanges. Our goal was to provide a guide for forward looking organizations that saw the benefits of inter-connection but needed to better understand the business, operational, and cultural issues that needed to be addressed to create an effective program.
In the Exchange Review, we provide the first overview of the technology providers who are developing solutions to enable the physical connections and provide the operational tools that enable ease-of-use in-cluding: directories, dialing plans, and end-to-end monitoring tools that pin-point problems across multi-ple networks. We identify the service features to look for and provide the first feature comparison matrix highlighting how nine leading service providers are delivering exchange services today. These two reports provide a complementary view to the need for and operation of exchanges.
The Table of Contents and ordering instructions for the Exchange Review are here. |
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Written by Peter Brockmann
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The Next Thing in Telepresence and Video Conferencing
Independent research firm and consultancy, Human Productivity Lab and Brockmann & Company, the customer insight firm, have published the industry's first comprehensive handbook on inter-company telepresence and video conferencing. "The Inter-Company Telepresence and Video Conferencing Handbook" educates CIOs, executives, managers, telepresence and video conferencing professionals about the opportunities, challenges and solutions for inter-company telepresence and video conferencing with partners, vendors, and customers. The Handbook is published during a week when a blizzard shut down much of the northeastern United States, 2,000 rail passengers are abandoned below the English Channel for hours, and a British Airways union threatened to strand tens of thousands of passengers. Enterprises need to have a form of disaster recovery that minimizes the disruptions of these kinds of problems. In a collaboration between Brockmann & Company and the Human Productivity Lab the Handbook provides insights on how to organize telepresence a business continuity plan, a form of corporate disaster recovery strategies.
This report is made available through the generous financial support of these industry leaders: BCS Global, BrightCom, Cisco Systems, IPeak Networks, MASERGY, TC&C Carin, and TATA Communications.
To download this report (no charge) you will need an account. Learn about the account creation and download process here. Review our Privacy Policy. Create your account, login and download. |
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Written by David Brockmann
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The acquisition of TANDBERG by Cisco, announced October 1, 2009 is not one of the typical deals that made Cisco what it is today since they plan to acquire a large, existing business complete with its own channels that would complement the Cisco direct sales organization currently responsible for selling and servicing Cisco TelePresence equipment.
Shortly after the announcement, Brockmann & Company convened a panel from our pool of 25,000 business users of communications products and captured the perspectives of 163 users, resellers and competitors. This is the second in a series on the perspectives of the key participants (witting or unwitting) in the transaction and discusses their views of the implications for the industry. (This is the first in the series).
We discuss the user-of-competitors-equipment expectations on pricing, competitiveness, innovation and interoperability and their views on how product and service consumption will be affected. Comments from survey participants are also presented anonymously. Interestingly, respondents in this report did not set such high expectations on interoperability as respondents in the first report in the series. As well, this segment of our panel expected prices to decline, moreso than TANDBERG users.
To download this report (no charge) you will need an account. Learn about the account creation and download process here. Review our Privacy Policy. Create your account, login and download. |
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Written by Peter Brockmann
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October is usually a big month for Cisco's TelePresence business unit. It was three years ago that the company introduced its new product. I recall that it was a real shocker to the communications industry in that this was a home-grown capability, a new product aiming at new customers, something that the networking behemoth had never done before (except for the original router product). Cisco had built itself up into a major company through judicious acquisition of little companies with technologies that the company could drive through its sales organization.
The acquisition of TANDBERG by Cisco, announced October 1, 2009 is not one of the typical deals that made Cisco what it is today since they plan to acquire a large, existing business complete with its own channels that would complement the Cisco direct sales organization currently responsible for selling and servicing Cisco TelePresence equipment.
Shortly after the announcement, Brockmann & Company convened a panel from our pool of 25,000 business users of communications products and captured the perspectives of 163 users, resellers and competitors. This is the first in a series on the perspectives of the key participants (witting or unwitting) in the transaction and discusses their views of the implications for the industry.
We discuss the user expectations on pricing, competitiveness, innovation and interoperability.
To download this report (no charge) you will need an account. Learn about the account creation and download process here. Review our Privacy Policy. Create your account, login and download. |
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